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Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

Who we are

This website is operated by Sound Services Ltd. We are a sound-equipment sales/hire engineering and repair company registered in England and Wales under company registration number 06663258 Our registered office is at Unit 11 Gemini Project, Landmann Way, London, SE14 5RL and for more information see www.sound-services.co.uk.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.sound-services.co.uk.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or complete an inquiry form or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

We also collect personal information about you from other sources as follows:

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

We use this personal information to:

This website is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collectedWhat information we ask forHow and why we use your information
When you register with us.Contact details: your name, email address telephone number and venue details.

(HOW WE OBTAIN YOUR INFORMATION)

You complete an enquiry form on-line or we ask for this:

(WHAT DO WE DO WITH YOUR PERSONAL DATA)

— to create and manage your account with us
— to communicate with you about your account
— arrange deliveries and collections
— Order goods and/or services on your behalf.

(WHAT IS THE LAWFUL BASIS FOR COLLECTING YOUR INFORMATION)

We rely on legitimate interest as the lawful basis for collecting and using your personal information.

Our legitimate interests are as a supplier of goods and/or services to you as a client and the need to use your information to fulfil any contract between us.

(HOW LONG WILL WE KEEP YOUR INFORMATION FOR)

Provided no goods and/or services have been ordered from us by you we will keep this information until:

— you close your account with us
— we close your account.

If you have ordered goods and/or services from us we will keep your information for a minimum of 6 years from the date of your last contract with us in accordance with limitation dates under the Limitations Act 1980 as amended from time to time. Any information kept after this date will only be kept for statistical and historical research purposes

When you purchase goods and/or services from us, and/or hire equipment from us and/or use our equipment repair servicesContact details: your name and email address, forms of ID, bank details and venue or other delivery details

(HOW WE OBTAIN YOUR INFORMATION)

You complete an enquiry form on-line or we ask for this

(WHAT DO WE DO WITH YOUR PERSONAL DATA)

— create and manage your account with us
— communicate with you about your account
— verify your identity
— take payment from you when buying goods or services from us
— Deliver and collect equipment to and from you or on your behalf.

(WHAT IS THE LAWFUL BASIS FOR COLLECTING YOUR INFORMATION).

We rely on legitimate interests as the lawful basis for collecting and using your personal information.

Our legitimate interests are as a supplier of goods and/or services to you as a client and the need to use your information to fulfil any contract between us and if required your information may be shared with third parties in order to fulfil that contract.

(HOW LONG WILL WE KEEP YOUR INFORMATION FOR)

We will keep this information for a period of up-to 6 years from the date of your last transaction with us or on the date (whichever is the later).your account is closed and all sums due to us are paid and all hire goods returned. Any information kept after this date will only be kept for statistical and historical research purposes.

Who we share your personal information with

We may share your name telephone number and delivery address details with third party delivery personnel and/or our third party suppliers.

This data sharing enables them to despatch the goods you ordered directly to you.

Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’. We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide name, age, address, delivery address, four forms of ID and bank details to enable us to fulfil our contract with you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Transfer of your information out of the EEA

We may transfer your personal information to countries such as Switzerland and the USA which are located outside the European Economic Area (EEA) as follows:

Such countries may not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a European Commission approved contract (as permitted under Article 46(3), of the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. A copy of such safeguards can be found within our terms and conditions which are provided to you when we send you a quote and are also available on request. If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our website.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org

Marketing

We will only ask whether you would like us to send you marketing messages when you tick any relevant boxes when you insert details online.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at mail@sound-services.co.uk
—using the ‘unsubscribe’ link in emails where applicable

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 25th September 2018 and last updated on 24th September 2018.

We may change this website privacy policy from time to time, when we do changes will appear on our website

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.